Jess Blog

Google Ads Reports Metric Definitions

Google Ads Reports Metric Definitions

I’ve been lucky enough to travel to places where no one speaks English. As a result, I know what it’s like to experience the anxiety and discomfort that occurs when you can’t speak the language. I’ve also traveled to places where people speak Spanish, a language I...
Call Recording Now Available on Jess

Call Recording Now Available on Jess

You can now record incoming calls on Jess. The call recording feature creates audio-based recordings of your telephone conversations and attaches them to your leads. Listen to calls from the Jess dashboard to qualify leads, evaluate your customer service experience,...
What is CNAM?

What is CNAM?

CNAM is the acronym for Caller ID Name. If you have a mobile phone, you have already seen CNAM in action. It’s the technology that lets you see who is calling when that person is unknown to you.Part of what you pay for with call tracking solutions like Jess is...